Terms of Service — Let's Gooo

These Terms of Service ("Terms") are a binding agreement between you and High Route Studio LLC ("we," "us," "our"), which operates the Let's Gooo mobile app ("Let's Gooo" or "the App"). By creating an account, tapping to agree, or using the App, you accept these Terms. If you do not agree, do not use the App.

Questions: [email protected].

1. Eligibility — You Must Be 18 or Older

Let's Gooo is intended only for adults. You must be at least 18 years old to create an account or use the App. By using Let's Gooo, you represent and warrant that you are 18 or older. We do not knowingly allow anyone under 18 to use the App, and we may suspend or terminate any account we believe belongs to a person under 18.

2. What Let's Gooo Is

Let's Gooo is a fitness app that uses an AI coach ("Carlos") to generate, adjust, and track strength and activity programs based on the information you provide. Let's Gooo is a fitness and wellness tool. It is not a medical device, a healthcare provider, or a substitute for professional judgment.

3. Your AI Coach Can Make Mistakes

Carlos is powered by artificial intelligence and large language models. AI technologies have known and unknown limitations and can make mistakes, produce inaccurate or incomplete information, and recommend exercises, weights, or programs that may not be appropriate or safe for you.

Your use of and reliance on any AI output is at your own risk. We offer no warranty or assurance regarding the accuracy, completeness, suitability, or reliability of any AI-generated output.
AI output does not constitute medical, nutritional, physical-therapy, or other professional advice.
You are responsible for deciding whether any recommendation is safe and appropriate for you before acting on it. Always use common sense and good judgment, account for your own health, injuries, and skill level, and stop if something feels unsafe or causes pain.

Third-party AI providers. To generate Carlos's replies, your messages, along with the workout, profile and health data you share or connect (such as workouts, sleep, heart rate, heart rate variability and resting heart rate from Apple Health), are processed by our third-party AI providers, currently Anthropic and Google. By using the App you agree to this processing. Our Privacy Policy describes what is shared and with whom.

4. Not Medical Advice

The App and its content — including AI coaching, programs, and any text, recommendations, or data it produces — are provided for general fitness and informational purposes only and are not intended to be, and must not be relied on as, medical advice, diagnosis, or treatment.

Consult a physician first. You should consult a qualified, licensed healthcare professional before beginning, changing, or stopping any exercise program, especially if you have or may have any medical condition, injury, impairment, are pregnant or postpartum, or take any medication.
No doctor-patient relationship. Your use of the App does not create a doctor-patient, therapist-patient, or other professional-client relationship between you and High Route Studio LLC.
Do not disregard professional advice or delay seeking it because of anything in the App.

5. Assumption of Risk & Release of Liability

Please read this section carefully. It affects your legal rights.

Physical exercise carries inherent risks, including the risk of serious injury, disability, or death. By using Let's Gooo, you knowingly and voluntarily:

Assume all risk. You voluntarily assume all known and unknown risks of injury, loss, or damage to person or property arising from or related to your use of the App and any exercise or activity you perform in connection with it, whether or not based on a recommendation generated by Carlos.
Take responsibility for your own safety. You are solely responsible for evaluating your own fitness to exercise, for the safety and appropriateness of any activity you undertake, and for your own well-being while using the App.
Release us. To the fullest extent permitted by law, you release and discharge High Route Studio LLC and its owners, officers, employees, and agents from any and all claims, demands, losses, liabilities, and causes of action of any kind — including those arising from our own ordinary negligence — for any injury, death, or property damage resulting from or related to your use of the App.

Carve-out (non-waivable conduct). Nothing in these Terms releases us from, or limits our liability for, gross negligence, recklessness, willful or intentional misconduct, fraud, or any liability that cannot be waived or limited under applicable law. Some jurisdictions do not allow certain releases or limitations, so parts of this section may not apply to you; in that case this section applies to the fullest extent permitted.

6. License & App Store Terms (EULA)

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms and to Apple's standard Licensed Application End User License Agreement ("Apple Standard EULA", apple.com/legal/internet-services/itunes/dev/stdeula), which is incorporated by reference. Where these Terms and the Apple Standard EULA conflict, the more protective term in our favor applies to the extent permitted.

You acknowledge and agree, consistent with Apple's Minimum Terms:

These Terms are between you and High Route Studio LLC only, not with Apple. Apple is not responsible for the App or its content.
We — not Apple — are solely responsible for the App and for addressing any claims relating to it (including product-liability, legal/regulatory, and intellectual-property claims) and for support and maintenance.
Warranty and refunds. We, not Apple, are solely responsible for any warranties, whether express or implied by law, to the extent not effectively disclaimed (see §9). If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App.
Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
You represent that you are not located in a U.S.-embargoed country or on a U.S. prohibited-party list, and you will comply with applicable third-party terms when using the App.

7. Subscriptions, Free Trial, and Billing

Let's Gooo is free to download and use. Some coaching features require a paid subscription called Let's Gooo Pro ("Pro"). What Pro includes, and what stays available without it, is shown in the App and may change over time.

Plans and billing terms

Pro is available through Apple's App Store as an auto-renewing subscription. Available plans, billing periods, prices, included features, and eligibility requirements are shown in the App before you confirm a purchase. We may offer different billing periods or promotional plans over time. Not every plan is offered to every user.

You are charged at the price and for the billing period shown in the App Store when you confirm your purchase. Prices may vary by country and may include applicable taxes. Eligible members who reserved the Founder's Rate during the founding window may receive that rate as described below.

Payment and automatic renewal

Payment is charged to your Apple ID account when you confirm the purchase.
Your subscription renews automatically at the end of each billing period, at the then-current price for your plan, subject to the Founder's Rate commitment below, unless you cancel at least 24 hours before the end of the current period.
Your Apple ID account is charged for renewal within 24 hours before the end of the current period.
If we change the price of your plan, Apple will notify you in advance as required by App Store policy. Where Apple requires your consent to a price increase, your subscription will not renew at the new price unless you agree to it.

Managing and canceling your subscription

You manage and cancel your subscription through your Apple ID, not through us. On your device, open Settings → [your name] → Subscriptions, choose Let's Gooo, and cancel or change your plan there. In the App, Profile → Subscription → Manage subscription opens the same Apple page.

To avoid being charged for the next period, cancel at least 24 hours before the current period ends.
Canceling stops future renewals. You keep Pro until the period you already paid for runs out, unless the purchase is refunded or revoked. Cancellation alone does not entitle you to a partial refund for the unused portion, except as provided by Apple or required by applicable law.
Deleting the App does not cancel your subscription.

Free trial

We may offer eligible users a free Pro trial. Its duration and eligibility conditions are shown in the App when offered, along with your trial end date. We may change future trial offers; those changes do not shorten a trial already granted to you, except for the repeat-trial restriction below.

This app-granted trial requires no payment method, is not an App Store introductory offer, and does not convert into a paid subscription automatically. You are never charged unless you choose a plan and confirm the purchase through the App Store. When the trial ends without a purchase, the App continues without Pro. Unless an offer expressly states otherwise, the trial is offered once per person. Creating additional accounts to obtain another trial is not permitted, and we may shorten, end, or decline a trial for anyone we believe has already had one, unless they are eligible under an express offer.

Founder's Rate

Members who reserved the Founder's Rate during the founding window may purchase an eligible Pro plan at their reserved rate under the conditions shown in their offer. Once you purchase at your reserved Founder's Rate, we keep that subscription price for as long as you remain continuously subscribed to that plan. The general price-change provisions in these Terms do not override this commitment.

Eligibility is lost when your trial ends without a Founder's Rate purchase, or when a Founder's Rate subscription ends for any reason, including cancellation, a refund, or a failed renewal that Apple could not recover. Turning auto-renew back on before your current period ends keeps the rate. Once lost, the Founder's Rate is not automatically restored.

Refunds

Purchases are made through Apple, and refunds are handled by Apple under the App Store's terms. We cannot issue App Store refunds ourselves. To request one, visit reportaproblem.apple.com or contact Apple Support. If Apple refunds or revokes a purchase, the associated Pro access ends. See also the warranty and refund language in §6.

Restoring purchases and changes to Pro

If you reinstall the App or switch devices, use Restore purchases in the App while signed in to the same Apple ID. A subscription belongs to one Let's Gooo account.

We may update Pro's features and add or retire plans over time, while honoring commitments made to existing subscribers and any notice or consent requirements under applicable law and App Store policy. We will explain material changes affecting your subscription and when they take effect.

Price changes apply only to future billing periods, subject to the Founder's Rate commitment above. Apple provides notice and obtains consent where required, as described under Payment and automatic renewal. Any changes to your subscription are subject to applicable law and App Store policy.

8. Acceptable Use

You agree not to misuse the App, including by: using it for anyone under 18; attempting to reverse engineer, disrupt, or gain unauthorized access to the App or our systems; using it to harm yourself or others; or using it in any unlawful manner.

9. Disclaimer of Warranties

THE APP AND ALL CONTENT AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP OR ANY AI OUTPUT WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HIGH ROUTE STUDIO LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR USD $100. THE EXCLUSIONS AND LIMITS IN §§5, 9, AND 10 DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (see the §5 carve-out).

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless High Route Studio LLC from any claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the App, your violation of these Terms, or your violation of any law or the rights of any third party.

12. Termination

You may stop using the App and delete your account at any time (Profile → Settings → Delete Account). We may suspend or terminate your access if you violate these Terms or to protect the service or other users. Sections that by their nature should survive termination (including §§3–11, 13, 14) survive.

13. Changes to These Terms

We may update these Terms as the App evolves. When we make material changes, we will update the "Last Updated" date and, where appropriate, ask you to re-accept in the App before continuing to use affected features.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Binding individual arbitration. Please read this section carefully — it affects how disputes between you and us are resolved and limits your rights.

Agreement to arbitrate. You and High Route Studio LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or to the App (a "Dispute") that cannot be resolved informally will be resolved exclusively by final and binding individual arbitration, rather than in court, except as stated below.
Informal resolution first. Before starting an arbitration, you agree to first contact us at [email protected] and give us 30 days to resolve the Dispute informally.
Arbitration rules. The arbitration will be administered by a recognized arbitration provider (for example, the American Arbitration Association) under its consumer arbitration rules then in effect. The arbitration will be held in Nevada County, California, or by video/telephone, or it may be decided on written submissions, at your election to the extent the provider's rules allow. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.
Class-action and jury-trial waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. You and we waive any right to a jury trial.
Exceptions. Either party may (i) bring an individual claim in small-claims court for disputes within that court's jurisdiction, and (ii) seek injunctive or equitable relief in court to protect intellectual-property or unauthorized-access claims. Nothing here requires arbitration of any claim that, as a matter of law, cannot be subjected to a pre-dispute arbitration agreement.
Severability. If the class-action waiver above is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration; the rest of this section survives.
Your right to opt out of arbitration. You may opt out of this agreement to arbitrate and the class-action waiver by sending written notice within 30 days of first accepting these Terms (or, if this arbitration provision is added later, within 30 days of that change) to [email protected] with the subject line "Arbitration Opt-Out," including your name and the email address associated with your account. Opting out will not affect any other part of these Terms. If you opt out, any Dispute will instead be resolved in the state or federal courts located in Nevada County, California, and neither you nor we will be required to arbitrate.

For any claim not subject to arbitration under this section, the state and federal courts located in Nevada County, California will have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

15. Contact

High Route Studio LLC
Email: [email protected]
12030 Donner Pass Rd, STE 1-239, Truckee, CA 96161